COVID-19: Learn about our elevated hygiene measures here.

Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the  response you are looking for is not listed, we look forward to your contact request.

How to get there

Thanks to the perfect traffic links to the motorway, the Mercure Hotel Düsseldorf Airport can quickly and easily be reached from Düsseldorf, Cologne and Essen. Find a detailled description on how to get there here.  

From Düsseldorf main station, take the suburban railway (S-Bahn) line S6 towards Essen and get off at the station "Ratingen Ost". From there, take bus no. 016 until the stop "Motor-Hotel" (approx. 25 min.). The hotel is directly opposite the bus stop.

The best option is our own shuttle service. Please let us know upon booking if you require a pick-up at the airport. The fee is € 23.00 per family / one-way route.

167 on-site parking spaces are available for a fee of € 6.00 per day. Additionally we offer you 3 e-charging-parking spaces for your electric car and € 6.00 per day.


Your hotel room will be available for you from 3:00 p.m. on the day of arrival.

We kindly ask you to vacate your room by 12:00 noon on the day of departure.

The hotel has an on-site gym with an infrared cabin, a rowing machine, a treadmill, an ergometer and a cross trainer. The gym is open daily from 9:00 a.m. to 10:00 p.m.

Pets are welcome at our hotel against a cleaning fee of € 10.00 per day/animal.

Children up to the age of 12 years stay in their parents' room for free.

We accept the following credit cards: MasterCard, VISA, American Express, EC-Cash/ Maestro, Diners Club, JCB

Breakfast, lunch or dinner; it is all about your wellbeing at our hotel restaurant.

Opening hours:


  • Monday - Friday 6:30 a.m. - 10:30 a.m.
  • Saturday, Sunday & public holidays 7:00 a.m. - 11:00 a.m.


  • daily 12:00 p.m. - 2:00 p.m.


  • daily 6:00 p.m. - 10:30 p.m.

Room service

  • daily 6:00 a.m. - 10:30 p.m.

Hotel bar

  • daily 7:00 a.m. - 0:00 a.m.

Free Wi-Fi is available to our guests in all hotel areas.


Our hotel is located in a green area, ideal for walks through nature. Thanks to the excellent traffic connections, Düsseldorf's town centre is not far away. There are lots of beautiful and interesting places to discover there, e.g. the Rhine river embankments or the Kunsthalle exhibition centre. Find further recommendations here.



Mercure Hotel Düsseldorf Airport
Lintorfer Weg 75
40885 Ratingen