We have compiled an overview of our guests' most frequently asked questions here. If the desired response is not listed, we look forward to your contact request.
Because of the perfect connection to the highway the Mercure Hotel Düsseldorf Airport is reachable easily and fast from the cities Duesseldorf, Cologne and Essen. Find the detailed arrival description here.
From the main station in Düsseldorf take the subway line 6 towards Essen and drive until the station “Ratingen-Ost”. From there you take the bus line 016 for about 016 minutes and get off at the station “Motor-Hotel”. The hotel is located on the other side of the street from the bus station.
The best possibility to reach the Mercure Hotel Düsseldorf Airport from the International Airport of Düsseldorf is by transfer shuttle. Please inform us upon your booking, if you want us to pick you up from the airport. The fee is 12 € per person one way.
Yes. Right at our hotel there are 167 parking spaces available for a fee of 6 € per day.
On your arrival day, the room in Ratingen will be available from 3 pm. We kindly ask you to leave your hotel room by noon time latest on departure day.
The hotel in Ratingen has a small fitness room with a rowing machine, treadmill, ergometer and cross-trainer. It is open daily from 9 am to 10 pm. Fitness courses, modern machines and a wellness area with a bio sauna, Finnish sauna, steam bath and Kneipp pool are available free of charge to hotel guests at the gym "vita". The gym is only 5 minutes away from the hotel.
At the Mercure Hotel Düsseldorf Airport dogs are welcome. The additional fee per dog in the room is 10 € per day.
In the hotel up to two children under 12 years of age stay free of charge in their parents‘ room.
We accept the following credit cards: Master Card, Visa Card, American Express, EC-Cash/ Maestro, Dinners Club, JCB
In our hotel restaurant "Quecke" we serve breakfast buffet with various choices from 6 to 10.30 am on weekdays and from 7 to 11 am on the weekends. Additionally, at lunch time and for dinner you can order delicious meal from our menu. The comfortable hotel bar is open from 7 a.m. to 12 p.m.
Yes. The Wifi access is free of charge for all guests in our hotel.
The hotel in Ratingen is located in a green environment. Here you can go for short walks through the nature. Because of the good traffic connection, the inner city of Duesseldorf is reachable within only few minutes. Here you discover various nice and interesting spots such as the Rhine river banks or the Kunsthalle. Find more leisure tips here.